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Privacy Policy Your privacy is very important to us. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, loaned or disclosed. Any information you provide will be held with the utmost care and will not be used in ways you have not consented to. If you have any questions please call or email us. Customer Service We are available to help you 7 days a week via email info@something2barkabout.com. You may also call us at 828-298-0633 during business hours: Tuesday - Friday 9am - 5pm est. Shipping Policy All orders are shipped via USPS Priority Mail. Orders will arrive 1-3 days after shipping. Our baking schedule is Sunday thru Tuesday. All Bakery orders must be received by Sat at noon preceding that week's baking schedule. All Bakery orders are shipped Wednesday thru Friday. All Boutique orders are shipped within 3 days of receipt of order. Return Policy All Bakery Treats are not returnable. We are not responsible for breakage during shipping. We do recommend insurance when shipping. However if you feel the treats your receive are unacceptable please contact us at info@something2barkabout.com We want all our customers to be happy. Please note that all items purchased on this Site are non-refundable. The items offered on our Site are only exchangeable for alternative sizes or for store credit within fourteen (14) days of your receipt of the item, as long as such items are in an unused condition and in their original packaging. Shipping and handling charges are non-refundable. Therefore, please note all details and sizes before making your purchase. If you have questions regarding sizing or a particular product, please contact us for more information before you order the item. Please send all returns/exchanges to: Something to Bark About On the packing receipt, be sure to let us know the reason for the return and/or the item for which you would like to exchange the merchandise. For your protection, we suggest you send your returns/exchanges via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes. We are not responsible for any packages lost in shipping. Until you receive a delivery confirmation that we have received the package, it is your property. Please note: All Bakery items, treats and/or biscuits, sale, or perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping and handling fee of twenty ($20). Before returning or exchanging any merchandise, contact us first for a return authorization number and instructions. It is imperative that you contact us first or the package may be refused. Buyer is responsible for return postage. Exchanges require an additional $5.50 shipping expense for the first item being exchanged and an additional $0.50 per additional item being exchanged. Please include a check for this amount payable to Something to Bark About with your exchange. |
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